Common Questions & Answers
Reception is open 8.30am until 5pm, 7 days a week. Except for Fridays when it is open until 8pm. (High Season Only)
Sadly, you cannot purchase or refund electricity when reception is closed. It is the customers responsibility to ensure they have enough electricity credit for the duration of their stay.
The first thing to do is check your meter. Is it on? If it is, there is a problem within your unit. If your meter is off, check the fuses next to it have not tripped. This is caused by excessive consumption or electrical fault.
If you are still experiencing issues, please call the out of hours telephone number provided.
Reception is open from 8.30am. Unfortunately, we cannot process electricity refunds before this time. If you have a large balance which needs refunding and you are leaving before 8.30am, please discuss this with reception the day before. If departing when reception is closed, please deposit your electric card in the post box.
Yes, apart from glass, all waste can go in the big bins provided. All this waste is transferred to a local picking line, where the recycling process begins. For glass, please use the bins provided.
Yes. They must park on the visitor car park and report to reception. All visitors must be off site by 9pm.
The motorhome service point is located directly behind reception. There is facility to fill and empty clean water tanks.
Private bathrooms can be booked online as a separate booking or in person at reception.
We do not have a caravan service engineer on site. Our staff are not trained to carry out any repairs to caravans, although will always try to help where possible. Information of local service engineers can be obtained from reception.
No – we cannot allow the public to alter the temperatures of the hot tubs. There is strict legislation and H&S practices that must be followed. Your hot tub will be dipped daily for chemical balance, and the temperate will also be checked.
Yes. We can exchange empty bottles for full ones. Please enquire at reception.
There are local food outlets which will deliver, but payment needs to be made upfront. The easiest way to arrange this is by using the Just Eat or Food Hub apps.
We do not offer a sky sports package on any of our televisions.
Our onsite shop has a supply of Water & Waste pipe amongst other bits.
The most local place is Hardwicks Agricultural, 1.5 miles to West.
The most local dedicated caravan supply shop is Parry’s in Pickering.
St Helens is laid out for standard tourers and motorhomes, meaning the services may be on the wrong side for European models.
You must ensure you have 6 meters between yourself and neighboring vans, meaning European models may need to be put onto the left hand side of the pitch forwards. For guidance, please ask a member of staff before you set up your pitch.
We only allow one car per pitch, meaning any other vehicles must be put on the visitor car park. The gravel area can sometimes get full - but you are welcome to park on the grass on the driveway should this be required.
Sometimes delayed departure cannot be avoided, and we understand this. However, you MUST report to reception as we may have agreed an early arrival for the next guest. There is a charge of £10 per extra hour with a max extension on the pitch of 2 hours.
Ready to check out?
We really hope you’ve enjoyed your stay with us, and if you have it would be great if you could leave us a review or follow/tag us on social media on the links below with the hashtag #sthelensinthepark – we’d love to see which hidden gems you discovered while you were staying with us.
