St Helens offers self-catered accommodation where guests are responsible for their own safety, wellbeing and behavior.

Of course, accidents and emergencies sometimes happen, but staff should only be expected to attend site out of hours in a genuine emergency. You may be asked questions over the phone to determine the nature and severity of your requirements. In some cases, you may be offered advice over the phone to rectify the problem.

Examples of what is NOT an emergency...

• Ringing for the Wi-Fi code

• Ran out of gas

• Ran of of electric credit

• Cant get through the barrier

• Noisy neighbour's

• Cant get the TV to work

IN THE CASE OF A FIRE OR MEDICAL EMERGENCY

• Dial 999 FIRST and ask for an Ambulance/Fire Service to St Helens Caravan Site, Main Road, Wykeham, Scarborough, YO13 9QB

• Our What 3 Words location is: ///usual.postcard.intervene

• What 3 Words Link : https://w3w.co/usual.postcard.intervene

• We have a defibrillator outside reception for public use.

• Ensure you call the Duty Staff Member on 07562 691250 to allow ambulance/fire access.

IN THE CASE OF FLOOD OR POWER FALIURE

• Please call our Duty Staff Member on 07562 691250